- Passengers are not allowed to carry on articles which endanger flight safety such as inflammables, pressurized cans, and corrosives, or use equipment which interferes with flight communications such as cellular phone and computer, etc. Violators are liable for imprisonent of up to 5 years, detention, or NT$ 150,000 fine in accordance with Article 105 of Civil Aviation Law. Those causing death will get life imprisonment, or imprisonment for up to 7 years; and those causing serious injury will be imprisoned for 3 to 10 years.
- In case of death as a result of accident, airliner will compensate a maximum of NT$ 3 million each passenger, and NT$ 1.5 million for each serious injury. For uninjured survivors, compensation will be made in accordance with actual damage, but no more than NT$ 1.5 million. Higher compensation in line with other applicable laws, or other insurance payment terms, or present proof of larger damage may apply for higher compensation with proper documentary verification. (Please refer to "Aviation compensation Law", March 27, 1999 Amendment.)
- In case of accident, compensation will be made for damaged cargo or luggage carried by the aircraft in accordance with actual damage but not exceeding NT$ 1,000 per kilogram. Compensation for carry-on baggage will be made in accordance with actual damage, but not exceeding NT$ 20,000 per each passenger. (Please refer to "Aviation compensation Law", March 27, 1999 Amendment.)
- In case of delay of 30 minutes or more of scheduled international flight, airliner should explain the delay reason and provide ways to handle the situation. (Please refer to Civil Aviation Dispute and Arbitration Procedures, Article 3.)
- In case of scheduled flight delay, change of route, or take-off/landing locations affecting passenger rights and in consideration of actual circumstances and passenger needs, airline should make appropriate accommodation available including free telephone card, refreshment, food and lodging, warm bedding/clothes and first-aid materials. Passenger can request airliner to arrange booking on another flight or other transportation. If the above services cannot be made available, airliner should provide explanation and adequate solution. (Please refer to Civil Aviation dispute and Arbitration Procedures, Article 4.)
- In view of aviation safety, passengers should remain patient to wait or switch to another flight in case of delay caused by factors beyond the airline control such as weather. According to Article 2 proviso of Civil Aviation Law, if airliner can prove the delay is force majeure, passenger can only request compensation for damage resulted from the delay.
- In case passenger and airliner cannot resolve dispute over rights immediately, passengers cannot hold the aircraft hostage in protest so as to encroach upon the rights of other passengers. According to Article 47 of Civil Aviation Law, the Aviation Police can remove those passengers by force. Therefore, passenger should fill out the "Civil Aviation Agreement and Testimony for Deplaning the Aircraft" in asking for Aviation Police assistance in resolving the dispute.
- When passenger consider rights to service violated by airline, passenger can appeal to airline customer service, consumer protection organization, or the Civil Aeronautics Administration.
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