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Obstacle-Free Service

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Service Items Detailed description
Consulting Services for Passengers with Physical or Mental Disabilities
TheService counter in this terminal is equipped with designated staff and volunteer workers to assist in filling out forms, language communication, guidance for visually impaired passenger and application for wheelchairs and lift devices. Designated staff, or airlines informed by us, will offer assistance throughout the whole check-in and boarding procedure.
Seat Arrangement Assistance for Passengers with Physical or Mental Disabilities
Four airlines in this terminal (Uni Air, Trans Asia Airways, Mandarin Airlines and Far Eastern Air) will be responsible for offering boarding assistance. They shall actively offer guidance service and inquire if reservations have been made or assistance is needed during standby. They will also assist Passengers with Physical or Mental Disabilities with seat arrangement.
BoardingAssistance
Four airlines in this terminal (Uni Air, Trans Asia Airways, Mandarin Airlines and Far Eastern Air) will be responsible for providing assistance, active guidanceand inquiries regarding luggage check-ins. They will also offer wheelchair services as well as lift devices for boarding.
Disembarking Assistance
Flight attendants from four airlines in this terminal (Uni Air, Trans Asia Airways, Mandarin Airlines and Far Eastern Air) will notify ground staff to prepare necessary facilities (wheelchair, designated staff assistance or lift devices*) to assist in the deplaning process, claiming of check-in baggageand shuttle transportation services.


*Explanation on of lift devices:
1.Lift devices provide assistance during the boarding and deplaning process. Therefore, no such service is needed if a passenger bridge is utilized. Lift services are only limited to cases where airplanes do not park next to the terminal.
2.Lift services only applyto relatively largerairplane models such as MD90、MD82、B757、A320、A321 and FK100.
3.Given the fact that passengers might not be able to verify airplane models or if a passenger bridge will be utilized, passengers are therefore advised to check with airlines    for more details if such a service is needed.


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